Returns & Exchanges
At VitaliQ, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn fashion items. Items must be in their original condition with all tags attached to qualify for a full refund.
Initiate Your Request
Log into your VitaliQ account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.
Prepare the Package
Carefully pack your items back into their original packaging, ensuring all designer tags and security seals remain intact to avoid processing delays.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your package, covering any previous shipping information.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking receipt; we will notify you once your refund has been processed by our quality team.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing